Order Tracking

How do I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with your tracking information. This email will include your tracking number and a link to view the latest updates from the carrier.

You can also track your order by selecting “View Your Order” in your order confirmation email or by signing in to your customer account using the email address associated with your order. From there, you can view your order status and available tracking details.

If you checked out using Shop Pay, you may also receive order and delivery updates through Shop Pay, depending on your notification settings.

What do the tracking statuses mean?

Common tracking statuses may include:

Label Created: Your order has been processed and a shipping label has been created. Tracking may not update right away.

In Transit: Your package is moving through the carrier’s network.

Out for Delivery: Your package is with the carrier and scheduled for delivery soon.

Delivered: The carrier has marked your package as delivered to the shipping address provided at checkout.

What if my tracking has not updated?

Please allow 24–72 hours for tracking information to update after your shipping confirmation is sent. In some cases, a package may be moving through the carrier’s network even if tracking has not updated right away.

Once your package has been transferred to the carrier, tracking updates are provided by the carrier directly. We currently ship with carriers such as UPS and USPS.

If your tracking appears delayed or there is an issue with delivery, we recommend checking the carrier’s tracking page first for the most up-to-date information.

Need help?

For questions about your order, please contact our Customer Service Department:

Phone: 1-803-774-3266
Email: info@shopsimpsons.com