Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our
easy, hassle-free
returns policy.
Secure Payment
Safe and secure payment methods for your peace of mind.
Warranty
Warranty coverage is handled directly by each manufacturer, and we're happy to help you in the right direction.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
Why Choose Simpson Outfitters?
Why Choose Simpson Outfitters?
Founded in 1951, Simpson Outfitters' parent company, Simpson Hardware & Sports, has been a staple in South Carolina for all aspects of apparel, footwear, and lifestyle products.
Our goal, both in our physical stores and online, is to provide every customer with our legendary customer service during every shopping experience. We stock all the top brands you love, including Local Boy Outfitters, Simply Southern, and ON Running.
Outfit your southern lifestyle at Simpson Outfitters today!
Where are your stores?
Where are your stores?
Simpson Outfitters' parent company, Simpson Hardware and Sports, has been serving the Midlands and surrounding areas of South Carolina for over 75 years. You can find your nearest Simpsons store here.
How long does it take to process my order?
How long does it take to process my order?
Orders are typically processed and shipped within 1-2 business days. Orders placed on weekends begin processing the following Monday.
How can I track my order?
How can I track my order?
Once your order is placed, you’ll receive both an email confirmation and a Shopify notification with the option to “View Your Order.” When your order ships, you’ll get another email with tracking details.
Can I cancel or change my order?
Can I cancel or change my order?
Due to fast processing, we cannot cancel or edit orders once they are shipped or assigned a tracking number.
Returns & Exchange
What is your return policy?
What is your return policy?
You can return new, unused merchandise within 30 days of shipment for a refund or exchange (excluding shipping fees). Items must be in original condition with packaging and tags intact. Sale items are final sale.
How do I initiate a return?
How do I initiate a return?
Start your return through the Returns Portal before using the provided return label. Unauthorized returns will not be processed. Mail-in returns will incur a $7.99 fee. Oversized items may incur additional fees.
Shipping & Tracking
What if my item arrives damaged?
What if my item arrives damaged?
Report damaged or defective merchandise within 7 days by emailing info@shopsimpsons.com with photos. We’ll assist with a return, replacement, or manufacturer contact.
What if I entered the wrong address?
What if I entered the wrong address?
Ensure your address is correct at checkout. If your order is flagged as “unverified” or returned, we will attempt to contact you. Unverified orders may be canceled if not corrected within three days.