Return Policy

Returns & Exchanges

What is your return policy?

We want you to be happy with your purchase from Simpson Outfitters. If something isn’t quite right, eligible items may be returned within 30 days of the original shipment date for a refund or exchange, less any applicable shipping and processing fees.

To be eligible for a return, items must be new, unused, and in original condition, including all original tags, packaging, boxes, and accessories. Items that are used, worn, washed, damaged, missing tags, or returned outside of the return window may not be accepted.

Sale items are final sale and cannot be returned or exchanged.

How do I start a return?

To submit a return request, please sign in to your customer account using the email address associated with your order. From there, select the eligible order you’d like to return and follow the prompts to submit your request.

Once submitted, our team will review your request in accordance with our return policy. If approved, you’ll receive return instructions and, when applicable, a return shipping label.

Please do not mail your item back until your return request has been submitted and approved. Returns sent without prior approval may not be processed.

Are return shipping fees deducted from my refund?

Yes. For mail-in returns, a $7.99 return shipping fee will be deducted from your refund.

Select oversized items may have additional return shipping fees of up to $24.95.

Original shipping and processing fees are non-refundable. If your original order qualified for free shipping, the return shipping fee may still be deducted from your refund.

Can I exchange an item?

Yes, eligible items may be exchanged within 30 days of the original shipment date, if they are new, unused, and in original condition.

The easiest way to exchange an item is by visiting our flagship store:

Simpson Outfitters
40 W. Wesmark Blvd.
Sumter, SC 29150

If you’re unable to visit us in person, please submit a return request through your customer account or contact us at info@shopsimpsons.com. Once your request is reviewed, our team can help determine whether an exchange is available.

Exchange availability may depend on current inventory.