Shipping Info

How can I check the status of my order?

Once your order is placed, you’ll receive an email confirmation with your order details and a “View Your Order” button, which lets you review your purchase and track updates. When your order ships, Shopify will send a follow-up email with tracking information so you can follow your package every step of the way.

Be sure to check your spam or promotions folder and add Simpson Outfitters to your safe sender list so you don’t miss any updates.

Do you offer international shipping options?

Currently, we do not offer international shipping. We currently ship from our flagship store in Sumter, South Carolina, to addresses within the contiguous United States only. We do not currently ship to Alaska, Hawaii, or U.S. territories, but we hope to expand our shipping options in the future.

How Long Does Order Processing Take?

Orders placed before 12:00 pm EST are processed and shipped the same day. Orders that are placed after that time will be shipped the next day. Orders placed on weekends begin processing the following Monday.

How long will it take to receive my order?

Shipping Method	Shipping Charge	Estimated Delivery
Standard Shipping	$7.95	3-7 business days after processing time.
UPS 3 Day Select	Rate calculated at checkout	3 business days after processing time.
UPS Next Day Air Overnight How	Rate calculated at checkout	1-2 business days after processing time.
Free Standard Shipping	FREE (on orders over $99)	Same as standard shipping (3-7 business days)

 

Note: Not every item qualifies for free shipping. Certain oversized or heavyweight products, such as YETI hard-sided coolers, require a $24.95 overweight shipping fee.

Some items are also available for in-store pickup only at our flagship location in Sumter, SC. These products will be clearly marked on their product pages, and shipping options will not be available at checkout.

For more information, please contact us at info@shopsimpsons.com.

What should I do if there’s an issue with my delivery?

If you experience any issues with tracking or delivery, we recommend first checking your tracking details and contacting the carrier directly, as they will have the most up-to-date information once your package is in transit. Please allow 24–72 hours for tracking information to update after your shipping confirmation is sent. In some cases, a package may be moving through the carrier’s network even if tracking has not updated right away.

If your tracking information shows that your package was delivered but you have not received it, please contact the carrier directly to begin an investigation. They may be able to provide additional delivery details or help you file a claim.

Once a package has been transferred to the carrier, the carrier handles delivery timing and final delivery confirmation. Simpson Outfitters is unable to replace or refund packages that are delayed, lost, damaged, or marked as delivered by the carrier.

To file a claim, please contact the carrier directly:

UPS Claims Support
1-888-742-5877
File a Claim | UPS - United States

USPS Claims Support
1-855-622-6332
File a Claim | USPS

For additional questions, please contact us at support@shopsimpsons.com, and we’ll do our best to point you in the right direction.

Is my shipping guaranteed?

Shipping times are estimates and are not guaranteed unless otherwise stated at checkout. Once your order leaves our flagship store in Sumter, South Carolina, and is transferred to the carrier, delivery timing, tracking updates, and final delivery confirmation are handled by the carrier.

While we do our best to process and ship orders as quickly as possible, Simpson Outfitters cannot guarantee delivery dates or be responsible for delays caused by USPS, UPS, weather, holidays, high-volume shipping periods, incorrect shipping addresses, or other circumstances outside of our control.

Shipping charges are non-refundable for carrier delays. If your package is delayed, we recommend checking your tracking details and contacting the carrier directly for the most up-to-date information. For additional questions, please contact us at info@shopsimpsons.com, and we’ll be happy to help point you in the right direction.

Can I cancel or make changes to my order?

We know mistakes happen. If you need to cancel or make a change to your order, please contact us as soon as possible at info@shopsimpsons.com with your order number.

Because we work to process and ship orders quickly, we may not be able to make changes once your order is being prepared. Orders cannot be canceled or edited once they have shipped or have been assigned a tracking number, but we’ll always do our best to help when we can.

How can I update or change my shipping address?

Please double-check your shipping address before placing your order. To help avoid delays or delivery issues, it’s the customer’s responsibility to make sure the shipping address entered at checkout is complete and accurate.

If you notice an address mistake after placing your order, please contact us as soon as possible at info@shopsimpsons.com with your order number. We’ll do our best to help, but once an order has been processed, shipped, or assigned a tracking number, we may not be able to make changes.

Simpson Outfitters is not responsible for packages shipped to an incorrect, incomplete, or undeliverable address provided at checkout.

If an address is flagged as unverified or if a package is returned to us, we will make every effort to contact you. Your order will be held for up to 3 business days while we verify the correct address.

If the order needs to be reshipped, the customer is responsible for the reshipping cost, even if the original order qualified for free shipping. If we’re unable to verify the correct address within three business days, the order may be canceled and refunded, less any original shipping costs incurred.