Warranty

Warranty Information

Thank you for shopping with Simpson Outfitters. We carry trusted brands and quality products, but Simpson Outfitters does not provide or administer product warranties directly.

Any warranty coverage is offered by the product’s manufacturer and is subject to that manufacturer’s specific warranty terms, conditions, and approval process.

Who handles warranty claims?

Warranty claims and defective merchandise claims are typically handled directly by the manufacturer. If you believe your item has a defect or may qualify for warranty coverage, we recommend contacting the manufacturer’s customer service department for the fastest assistance.

The manufacturer may require proof of purchase, photos of the issue, product details, or other documentation to review your claim.

Do I need proof of purchase?

Yes. We recommend keeping your Simpson Outfitters receipt, order confirmation, or packing slip as proof of purchase. Many manufacturers require proof of purchase before reviewing a warranty claim.

What is not covered by warranty?

Warranty coverage varies by manufacturer, but most warranties do not cover damage caused by normal wear and tear, improper use, accidents, misuse, unauthorized repairs, or customer-caused damage.

Please review the manufacturer’s warranty information for specific coverage details.

Can Simpson Outfitters help?

While Simpson Outfitters does not approve, deny, repair, replace, or refund items under manufacturer warranties, our team may be able to help point you in the right direction.

For questions, please contact our Customer Service Department:

Phone: 1-803-774-3266
Email: support@shopsimpsons.com